Sunday, August 17, 2008

Small problems, big business?

While wondering around I came across Fonolo, a company in beta that spiders phone trees at big companies and promises to make it easy for you to go straight to the spot you want. Then it calls you when the phone is answered and records the call so you can keep a record.
So, what is this? It happens to me all the time. Wanting to call someone or some service in a major corporation and having to go through a really long path before getting who I am looking for (hopefully). Try Dell!
Is it going to work? We 'll see.

Great ideas can be found all around!

Web 2.0 tools help enterpises says McKinsey Survey

Companies that are deriving business value from Web 2.0 tools are now shifting from using them experimentally to adopting them as part of a broader business practice according to the latest McKinsey Global Survey Results titled Building the Web 2.0 Enterprise.

This survey also shows that the fundamental changes to the way the companies view Enterprise 2.0. These companies are not only using more technologies but also leveraging them to change management practices and organizational structures. Some are taking steps to open their corporate "ecosystems" by encouraging customers to join them in developing products and by using new tools to tap distributed knowledge.

Isn't that interesting?